Shipping policy

DOMESTIC SHIPPING (INDONESIA)

Processing Time

• Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays)
• Orders placed after 2:00 PM WIB will be processed the next business day
• You will receive a confirmation email with tracking information once your order ships

Shipping Methods & Rates

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• Shipping rates are calculated at checkout based on your location and order weight

Coverage Areas We ship to all provinces in Indonesia. Remote areas may require additional delivery time.

INTERNATIONAL SHIPPING

Available Countries We currently ship to [list your target markets]. If your country is not listed at checkout, we cannot ship to your location at this time.

Processing & Delivery Time

• Processing: 1-2 business days
• International delivery: 7-21 business days depending on destination
• Delivery times are estimates and not guaranteed

Duties & Taxes (DDP - Delivered Duty Paid)

• All international orders are shipped on a DDP basis
• Import duties, taxes, and customs fees are calculated and included in your order total at checkout
• No additional fees will be charged upon delivery
• You are responsible for providing accurate customs information

Customs Delays We are not responsible for delays caused by customs clearance processes in your country.

TRACKING YOUR ORDER

Once your order ships, you will receive:

• Shipping confirmation email with tracking number
• Real-time tracking updates via our carrier partners
• Estimated delivery date
  

SHIPPING RESTRICTIONS

We cannot ship to:

• P.O. boxes for certain products
• Military addresses (APO/FPO) - contact us for availability
• Locations where delivery is prohibited by law

Certain products (coffee beans, equipment) may have additional shipping restrictions based on destination regulations.

LOST OR DAMAGED SHIPMENTS

Lost Packages

• If tracking shows delivered but you haven't received your order, contact us within 7 days
• We will investigate with the carrier and provide a resolution

Damaged Items

• Inspect your package upon delivery
• Report any damage within 48 hours with photos to [email]
• We will arrange replacement or refund for damaged items

Carrier Delays We are not liable for delays caused by:

• Shipping carriers
• Weather conditions
• Natural disasters
• Customs processing
• Public holidays
• Events beyond our contro

 

ADDRESS ACCURACY

• You are responsible for providing accurate shipping information
• We cannot redirect packages once shipped
• Address changes must be requested before shipment
• Incorrect addresses may result in return-to-sender fees charged to customer

ORDER CHANGES & CANCELLATIONS

• Contact us immediately at kafedeflores@gmail.com to modify or cancel your order
• Once shipped, orders cannot be cancelled
• You may refuse delivery and contact us for return instructions

SUBSCRIPTION ORDERS

• Subscription shipments follow the same processing and delivery timelines
• Shipping is included in subscription pricing
• You can modify shipping address in your account settings before next shipment

CONTACT US

For shipping inquiries:

• Email: kafedeflores@gmail.com
• Response time: Within 24-48 hours (business days)